ISO/IEC TR 20000-5:2013
Information technology.Service management.Part 5: Exemplar implementation plan for ISO/IEC 20000-1

Standard No.

ISO/IEC TR 20000-5:2013

Release Date

2013

Published By

International Organization for Standardization (ISO)

Latest

ISO/IEC TR 20000-5:2013

Scope

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition,delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints. This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.

ISO/IEC TR 20000-5:2013 Referenced Document

• ISO/IEC 20000-1:2011 Information technology - Service management - Part 1: Service management system requirements

ISO/IEC TR 20000-5:2013 history

• 2013 ISO/IEC TR 20000-5:2013 Information technology.Service management.Part 5: Exemplar implementation plan for ISO/IEC 20000-1
• 2010 ISO/IEC TR 20000-5:2010 Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1