DS/EN ISO 9241-154:2013
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications

Standard No.

DS/EN ISO 9241-154:2013

Release Date

2013

Published By

Danish Standards Foundation

Latest

DS/EN ISO 9241-154:2013

Scope

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input m

DS/EN ISO 9241-154:2013 history

• 2013 DS/EN ISO 9241-154:2013 Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications