ISO 10004:2012
Quality management - Customer satisfaction - Guidelines for monitoring and measuring

Standard No.

ISO 10004:2012

Release Date

2012

Published By

International Organization for Standardization (ISO)

Status

Withdraw

Replace By

ISO 10004:2018

Latest

ISO 10004:2018

Scope

This International Standard provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This International Standard is intended for use by organizations regardless of type, size or product provided. The focus of this International Standard is on customers external to the organization.

ISO 10004:2012 Referenced Document

• ISO 9000:2005 Quality management systems - Fundamentals and vocabulary

ISO 10004:2012 history

• 2018 ISO 10004:2018 Quality management - Customer satisfaction - Guidelines for monitoring and measuring
• 2012 ISO 10004:2012 Quality management - Customer satisfaction - Guidelines for monitoring and measuring