ISO/IEC TR 20000-4:2010
Information technology - Service management - Part 4: Process reference model
- Standard No.
- ISO/IEC TR 20000-4:2010
- Release Date
- 2010
- Published By
- International Organization for Standardization (ISO)
- Latest
- ISO/IEC TR 20000-4:2010
- Scope
- This part of ISO/IEC 20000 defines a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.
ISO/IEC TR 20000-4:2010 history
- 2010 ISO/IEC TR 20000-4:2010 Information technology - Service management - Part 4: Process reference model
