ISO/TS 10004:2010
Quality management - Customer satisfaction - Guidelines for monitoring and measuring

Standard No.

ISO/TS 10004:2010

Release Date

2010

Published By

International Organization for Standardization (ISO)

Status

Withdraw

Latest

ISO/TS 10004:2010

Scope

This Technical Specification provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This Technical Specification is intended for use by organizations regardless of type, size or product provided. The focus of this Technical Specification is on customers external to the organization. This Technical Specification is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

ISO/TS 10004:2010 history

• 2010 ISO/TS 10004:2010 Quality management - Customer satisfaction - Guidelines for monitoring and measuring