This book addresses the needs of today’s organizations, which are under a great deal of pressure to improve performance and achieve competitive advantage. The model provides a ‘common language’ between organizations, which is particularly useful when comparing or developing customer/supplier relationships and the supply chain. The book also explains how a range of standards, such as those on quality, environment and health safety can be integrated and enhanced by using the excellence model. This approach will help in achieving continuous improvement and in harmonizing the requirements of all stakeholders in the organization.
BIP 2010-2004 history
2004BIP 2010-2004 IMS: The Excellence Model (Integrated Management Systems Series)