Taiwan Provincial Standard of the People's Republic of China
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CNS 12684-2-1994
Scope
This standard provides guidance for establishing and implementing quality systems within an organization. Based on the principles of general internal quality management of CNS 12684 (ISO 9004), it provides a broad concept of quality systems especially for the service industry. This standard may be applied to newly provided services or modified services and the development of their quality systems. It can also be directly applied to quality systems that implement existing services. A quality system is required to provide effective services from
CNS 12684-2-1994 history
1994CNS 12684-2-1994 Quality Management and Quality System Elements - Part 2:Guidelines for Services