This standard specifies the basic principles and basic content of after-sales service for industrial products. This standard applies to the preparation, implementation and after-sales service activities of industrial enterprises after-sales service documents.
GB/T 16784.1-1997 history
2008GB/T 16784-2008 General principles for after-sale service of industrial products
1997GB/T 16784.1-1997 After-sale service of industrial products--Part 1: General principle
GB/T 16784.1-1997 After-sale service of industrial products--Part 1: General principle was changed to GB/T 16784-2008 General principles for after-sale service of industrial products.