GB/T 41127-2021 (English Version) PDF

Scope: This document stipulates the main document types, element requirements and information security requirements used in the online negotiation, online mediation and online arbitration process of cross-border e-commerce dispute resolution, and describes the corresponding verification methods. This document applies to situations in which consumers rely on third-party online dispute resolution platforms to resolve disputes arising from their purchase of products or services through cross-border e-commerce platforms and websites operated in China, as well as the planning, design, development and implementation of online dispute resolution platforms. application. Legal proceedings do not apply to this document.

GB/T 41127-2021 Referenced Document

GB/T 28448 Information security technology —Evaluation requirement for classified protection of cybersecurity

2021 GB/T 41127-2021 Cross-border E-commerce—Specification for online dispute resolution documents