1 Scope
This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document
establishes a common terminology and approach for specifying metrics .
This document is for the benefit of and use for both cloud service providers (CSPs)
and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086‑1, ISO/IEC 19086‑3 and ISO/IEC 19086‑4.
This document does not mandate the use of a specific set of metrics for cloud SLAs.