DB3401/T 211-2020
Specifications for Customer Satisfaction Evaluation of SME Service Organizations (English Version)
- Standard No.
- DB3401/T 211-2020
- Language
- Chinese, Available in English version
- Release Date
- 2020
- Published By
- Anhui Provincial Standard of the People's Republic of China
- Latest
- DB3401/T 211-2020
- Scope
- This document stipulates the basic requirements, assessment content, assessment process, and application of assessment results for customer satisfaction assessment of small and medium-sized enterprise service organizations. This document is applicable to the customer satisfaction evaluation of small and medium-sized enterprise service agencies by third-party evaluation agencies. Small and medium-sized enterprise service institutions can also refer to it when conducting self-evaluation of customer satisfaction.
DB3401/T 211-2020 history
- 2020 DB3401/T 211-2020 Specifications for Customer Satisfaction Evaluation of SME Service Organizations
